Privacy statement

For more information about privacy and the processing of personal information, please email:
kauppa@je-nettiverstas.fi

What information can be collected about me?

• Personal ID to identify the customer when concluding the credit agreement
• Passport information or similar information required by Customs when ordering products or services tax-free from outside Finland
• Identification information such as name
• Contacts such as address, email address, and phone number
• Payment information, including credit agreements and other billing information
• With the customer's consent, the date of birth used to award discount points on the birthday
• Observed and analytically derived data on service usage
• Purchase history, including ordered products and their price information
• Shipping information such as selected shipping method and shipping address
• Product Reviews
• E-commerce usage and browsing information and terminal identification information
• Product recommendation and other information and tags used for targeted content



What is my personal information used for?

Personal information is used

• Customer Maintenance
• For order delivery, processing and archiving
• For the development of Nettiverstas Oy's operations and services
• To improve the customer experience
• For analytics and statistical purposes
• To produce more personalized targeted content and marketing
• To prevent abuse
• To provide better customer service

How do I store and protect my information?


All personal information is protected against unauthorized access, accidental or unlawful destruction, alteration, disclosure, transfer or other unlawful processing. .

The technical and process security of trading systems is very high, and the servers are protected against intrusions and denial-of-service attacks.

All access to personal information is controlled in accordance with good practice.

Who handles my personal information?

Only Nettiverstas Oy's own employees have access to customer information and our staff is trained to use the information safely and ethically.

We use trusted contractors to transfer data to a third party. Agreements with all partners have taken into account the requirements of the EU Data Protection Regulation and other legislation. You can read more about third parties in the section "Will my personal information be disclosed to third parties?".

Company responsible for data processing:  

Nettiverstas Oy (Business ID: 3189898-4)
Hallitie 16
96320 Rovaniemi

How long will my data be kept?

We will only retain your personal information for the time necessary to fulfill the purposes described in this statement. In addition, some information may be retained for longer periods. than is necessary to carry out and demonstrate the proper performance of statutory obligations, such as accounting and consumer trade responsibilities.

When you place an order at a pick-up point in a store without a customer account, the information you provide is stored in Nettiverstas Oy's system so we can keep you up to date Your contact information will be deleted once the order has been processed.

At the customer's request, personal data concerning him may be deleted or anonymised from Nettiverstas Oy's systems. and we can't recover deleted client accounts.

• The Accounting Act defines longer retention periods for information, whether or not the material contains personal information
• Fulfilling Consumer Trade Responsibilities
• System log information is collected and stored as required by law to provide us with legal and secure e-commerce for our customers
• Make adequate backups of trade databases and systems to secure data, correct errors, and ensure security and continuity

What rights do I have?

As a customer you have the right to:

• Gain access to personal information about you, including the right to receive a copy of personal information about you
• Request to correct or delete personal information about yourself
• Under certain conditions, request a restriction on processing or object to the processing of personal data

In addition, if processing is based on separate consent, you have the right to withdraw your consent at any time. You can change your settings & nbsp; from your own client account .

To make a request to exercise your rights, please contact our customer service. The request must be sufficiently personalized for our customer service to verify your identity. We will notify you if we are unable to comply with your request in some respects, such as deleting any information that we have a legal obligation (such as credit information) or the right to retain.

How do I get the information about myself stored in the system?

You can request information stored in Nettiverstas Oy's systems by email:
kauppa@je-nettiverstas.fi

How can I influence the use of my data?

Nettiverstas Oy is committed to providing its customers with opportunities to influence the processing of their data.

You can decide the marketing targeted to you and whether or not to receive various marketing messages. You will find options in your own client account. , so functions can be added, changed or deleted.

You may also terminate your customer account at any time and request Nettiverstas Oy to delete your personal information by contacting & nbsp; our customer service .

Note: In some cases, not all data can be deleted and legislation may require the retention of some customer-related information.

Will my personal information be passed on to third parties?

We may provide some necessary information to third parties to ensure delivery and marketing. Your information will also be passed on to the lender in connection with the credit decision. < / span>

We also use customer data with third parties for analytics and personalization purposes. We leverage purchasing behavior and browsing data with partners to better provide products and offers you are interested in. The information used for analytical and personalization purposes is anonymized or pseudonymized whenever possible. Only we can combine the name of the pseudonymized information used with your name.

If necessary, we will also provide information to the authorities.

Data may be temporarily disclosed to development partners, but will be deleted at the end of each development project. encrypted.

We provide information to the following third parties:

• For analytics and statistics partners
• For product recommendation and personalization partners
• For email marketing partners if the customer has allowed newsletter, browsing history communication, or product review requests
• To SMS partner when sending text messages is allowed
• When paying with a payment card
• To the lender, when the customer chooses the credit company's invoice or installment as the method of payment
• For the invoice operator when Nettiverstas Oy's own invoice is selected as the payment method
• For product supplier, electronic when ordering licenses or streaming products
• Some maintenance companies are provided with order-related information during service
• For customs, tax-free purchases

Nettiverstas Oy ensures a high level of data security and protection when transferring and processing data in accordance with the EU Data Protection Regulation. Third party data processing is secured by model contract clauses approved by the European Commission, the EU-US Privacy Shield Agreement or any other method approved under the Data Protection Regulation.

Whether to use cookies on store pages and what they are are?

Nettiverstas Oy uses cookies and other similar technologies, such as the browser's local storage. Cookies are small text files between the terminal's browser and the server. Cookies and other tags have an expiration date, after which the browser deletes the tag. We use these techniques to implement functions, personalize, and analytics and marketing targeting.

Functional cookies and local storage are used e.g. customer identification, login maintenance, delivery time estimates, and Shopping Cart functions. The use and acceptance of cookies and local storage for these activities is mandatory. The functional cookies and local storage variables set by the server remain in the browser for 15min-24 months, unless they are separately deleted from the browser settings. Visiting the site resets cookies and local inventory variables when the browser allows it.

The partners and technologies we use for analytics and marketing targeting, such as pixel tags and cookies, help us better understand our customers' behavior and tell us which products, features and services our customers use. interesting. The information used is anonymized whenever possible. Otherwise, we treat the information as personal insofar as the identifier contains customer targeting information, such as an IP address. Tags that can be associated with a customer in some way are also treated as personal information. Tags are valid from 30s to 24 months.

We use Google Analytics, Google Tag Manager, Google AdWords, Google Display Network, and Google DoubleClick to analyze our site, popular products, trends, and sales, and, with your consent, to target marketing. The information you send to Google is anonymized. Learn more about Google Analytics data processing .

Add Account Manager Privacy Features

You can also opt out of the tags used to target marketing by enabling your browser's Do Not Track feature and setting your browser to reject third-party cookies. When logged in to a client account, the account manager's privacy settings override the browser's Do Not Track feature.

Can this privacy statement be changed?

Due to service developments and changes in legislation, we reserve the right to change this privacy statement. Significant changes to the privacy statement will be notified to registered customers when the terms are updated.

Who can I contact?

You can contact us regarding privacy, data processing and privacy policy issues by email:
kauppa@je-nettiverstas.fi

Our customer service will help with other things:
asiakaspalvelu@je-nettiverstas.fi